Refund Policy for Twenty Two Avenue

We accept refund requests under the following conditions:

• The item is returned in its original condition (unworn, unwashed, and with all tags attached).
• The item has a manufacturing defect or was damaged upon arrival.
• The item does not match the description provided on our website
• The return request is initiated within 14 days of delivery for local orders and 21 days for international orders.

To initiate a refund:

• Contact our customer service team at support@ttavenue.com or via our website
• Provide your order number, a detailed reason for the refund request, and clear photos (if the item is defective or damaged).
• Wait for our team to review your request and provide return instructions.

• Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
• We recommend using a trackable shipping method to ensure your return reaches us safely.
• Once we receive and inspect the item, we will process the refund.

• Refunds will be issued to the original payment method within 7–14 business days after the returned item is received and inspected.
• Depending on your financial institution, the refunded amount may take additional time to appear in your account.

If you prefer an exchange instead of a refund, please notify us during your return request. Exchanges are subject to item availability.

• Orders can be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellation requests will be handled as returns.